Free return policy

Returns / Exchange Policy

Subject to Clause 9.8 below, Mavoidya shall accept only the following unused products for returns/exchange:

• Physically damaged product;
• Incomplete delivery: Where the complete product has not been delivered;
• Product mismatch: Where the product is different from the description on the website;
• Incorrect quantity received.

You must notify Mavoidya in writing within 5 (five) business days from the date of receipt of the product and must not use or consume the product to be eligible for return/exchange.

If no written notification is received by Mavoidya within the time frame mentioned above and/or the product is consumed, Mavoidya will not be obligated to accept the return/exchange. Furthermore, if the product was purchased using the Cash on Delivery (COD) option, Mavoidya reserves the right to accept return/exchange requests only in exceptional cases.

Upon receiving a return request within the specified time frame, Mavoidya will arrange for the collection of the product through its logistics partner at no additional cost to you. The product will then undergo inspection as described in Clause 9.4 below.

Upon receipt of the returned product, Mavoidya will inspect to determine if the product is defective/damaged/not as per the order placed or has been consumed. Based on the inspection:

• If the product is found to be undamaged, correct, and/or consumed, you will be notified, and the product will be reshipped to your address. You will be responsible for the shipment charges for the reshipped product.
• If the product is found defective/damaged/not as per the order and has not been consumed, Mavoidya will:
  • Replace the product within 15 (fifteen) business days of the return request, or
  • Refund the payment as per the refund policy if a replacement is not possible.

In cases where you choose not to complete a recommended consultation or submit a required questionnaire but still seek a refund, you must immediately return the unused products following Mavoidya’s indicated process. If the inspection confirms the product is unused, a refund will be processed as per the refund policy. If the product is used or not returned in the prescribed manner, Mavoidya will not accept the return.

Mavoidya’s decisions regarding returns/exchanges are final and binding, and you agree not to contest them.

Refund Policy

Refunds will be processed only under the following circumstances:

• A return/exchange request is accepted under Mavoidya’s return/exchange policy where:
• Replacement is not possible, or
• Replacement is not requested.
• A cancellation request is initiated either by you or by Mavoidya (including subscriptions).
• A refund request is placed as per Clause 9.8.

Refund details will be communicated via your registered email. Mavoidya reserves the right to process refunds in a manner it deems fit and will only accept refund requests in exceptional cases. You agree not to contest such decisions.

Online Refunds

For online payments (credit card, debit card, net banking, virtual payment wallets), the refund will be credited to your bank account or wallet, as applicable.

Refunds will be processed within 5 (five) business days from the date of the return/cancellation request (excluding Clause 9.8 requests), subject to eligibility.

For Clause 9.8 refund requests, refunds will be processed within 45 (forty-five) business days from the request date.

Offline Refunds

For COD payments, Mavoidya will provide the refund as credit for future purchases on the website or cash vouchers redeemable as indicated by Mavoidya.

Such credits/vouchers will be issued within 5 (five) business days of the return/cancellation request (excluding Clause 9.8 requests), subject to eligibility.

For Clause 9.8 refund requests, credits/vouchers will be issued within 45 (forty-five) business days from the request date.

Disclaimer on Product Information and Pricing

While Mavoidya takes utmost care to ensure accuracy in product descriptions and pricing, errors may occur. If a product is listed at an incorrect price or with incorrect information, Mavoidya reserves the right to either:

• Contact you for instructions, or
• Cancel the order and notify you of the cancellation.

In such cases, Mavoidya will refund the transaction amount (if payment has already been received) in a manner it deems fit.